Last Updated: 15th June 2026
1. Introduction
Maqam Digital (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal data.
This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you visit our website, contact us, request services, or otherwise interact with us.
We aim to process all personal data in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018 where applicable.
2. Who We Are
Maqam Digital (“we”, “us”, or “our”) is a web design, development, AI automation, and digital services agency.
We provide website design and development, e-commerce solutions, AI automation, website maintenance, and related digital services to businesses worldwide.
Contact Details
Business Name: Maqam Digital
Email: info@maqamdigital.com
Website: https://maqamdigital.com
Location: Dera Ghazi Khan, Punjab, Pakistan
If you have any questions regarding this Privacy Policy or how we process your personal information, please contact us using the details above.
3. Information We Collect
Information You Provide Directly
We may collect information that you voluntarily provide, including:
- Name
- Email address
- Phone number
- Company name
- Billing information
- Project requirements
- Communications sent through forms, email, or messaging platforms
Information Collected Automatically
When you visit our website, we may automatically collect:
- IP address
- Browser type and version
- Device information
- Operating system
- Referring website
- Pages visited
- Time spent on pages
- Website usage data
Information from Third Parties
We may receive information from:
- Analytics providers
- Advertising platforms
- CRM systems
- Payment processors
- Booking platforms
- Business communication tools
4. How We Use Your Information
We use your information to:
- Respond to enquiries
- Provide quotations and proposals
- Deliver our services
- Manage projects and client relationships
- Process payments and invoices
- Improve our website and services
- Send service-related communications
- Provide customer support
- Detect fraud, abuse, or security incidents
- Comply with legal obligations
5. Legal Basis for Processing
Where UK GDPR applies, we process personal data on one or more of the following legal bases:
Contract
To provide services requested by you.
Legitimate Interests
To operate and improve our business, website, and services.
Consent
Where you have provided consent, such as for marketing communications or optional cookies.
Legal Obligations
Where we are required to comply with applicable laws or regulations.
6. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
- Improve website functionality
- Remember user preferences
- Analyse website traffic
- Measure marketing performance
- Enhance user experience
Cookies may include:
Essential Cookies
Required for website functionality.
Analytics Cookies
Help us understand website usage and performance.
Marketing Cookies
Used to measure advertising effectiveness and visitor interactions.
You can control cookies through your browser settings and cookie preferences where available.
For more information, please refer to our Cookie Policy.
7. Analytics and Marketing Tools
We may use third-party tools such as:
- Google Analytics
- Google Tag Manager
- Google Search Console
- Meta Pixel
- LinkedIn Insight Tag
- Microsoft Clarity
These providers may collect information according to their own privacy policies.
8. AI Tools and Automation
We may use artificial intelligence tools, chatbots, automation platforms, and language models to assist with customer support, project delivery, operational efficiency, and content generation.
Where personal information is processed through such systems, we take reasonable steps to ensure appropriate safeguards are in place.
Users should avoid submitting highly sensitive personal information through public forms unless specifically requested.
9. How We Share Information
We do not sell your personal information.
We may share information with trusted third parties including:
- Hosting providers
- Cloud service providers
- Payment processors
- CRM providers
- Email service providers
- Booking and scheduling platforms
- Analytics providers
- Professional advisers
- Legal and regulatory authorities when required
All third parties are expected to handle information securely and only for legitimate purposes.
10. International Data Transfers
Some of our service providers may process information outside your country of residence.
Where international transfers occur, we take reasonable steps to ensure appropriate safeguards are implemented in accordance with applicable data protection laws.
11. Data Retention
We retain personal information only for as long as reasonably necessary to:
- Provide services
- Maintain business records
- Resolve disputes
- Meet legal, accounting, or tax obligations
Retention periods may vary depending on the nature of the information and applicable legal requirements.
12. Data Security
We implement reasonable technical and organisational measures designed to protect personal information from:
- Unauthorised access
- Loss
- Misuse
- Disclosure
- Alteration
- Destruction
However, no method of internet transmission or electronic storage is completely secure, and we cannot guarantee absolute security.
13. Your Rights
Depending on your location and applicable law, you may have the right to:
Access Your Information
Request details of personal data we hold about you.
Correct Your Information
Request correction of inaccurate or incomplete information.
Delete Your Information
Request deletion of your personal information.
Restrict Processing
Request limitations on how we use your information.
Object to Processing
Object to certain forms of processing.
Data Portability
Request a copy of your data in a portable format.
Withdraw Consent
Withdraw consent where processing is based on consent.
To exercise any of these rights, please contact us using the details provided in this policy.
14. Marketing Communications
We may send marketing communications where permitted by law.
You may unsubscribe from marketing emails at any time by:
- Clicking the unsubscribe link in emails
- Contacting us directly
Service-related communications may still be sent where necessary.
15. Third-Party Websites
Our website may contain links to third-party websites.
We are not responsible for the privacy practices, content, or policies of external websites and encourage users to review their privacy policies.
16. Children’s Privacy
Our services are not intended for children under the age of 13.
We do not knowingly collect personal information from children.
If you believe a child has provided personal information to us, please contact us so we can remove the information.
17. Changes to This Privacy Policy
We may update this Privacy Policy periodically.
Changes will be posted on this page along with the updated revision date.
Continued use of our website after changes become effective constitutes acceptance of the updated policy.
18. Contact Us
If you have any questions about this Privacy Policy, your personal information, or your privacy rights, please contact us:
Maqam Digital
Email: info@maqamdigital.com
Website: https://maqamdigital.com
Location: Dera Ghazi Khan, Punjab, Pakistan
19. Complaints
If you are dissatisfied with how your personal information has been handled, we encourage you to contact us first so we can attempt to resolve the matter.
If you are located in the United Kingdom, you may also lodge a complaint with the Information Commissioner’s Office (ICO).
Website: https://ico.org.uk